FAQ | HOME | Login

Privacy policy

Gray & Son Robemakers are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a personalised service to you when you visit our web site.

At Gray & Son Robemakers, we appreciate that you do not want the personal information you provide to us distributed indiscriminately and here, we explain how we collect information, what we do with it and what controls you have.

1. What information does Gray & Son Robemakers collect and how is it used?

  • When you order we need to know your name, e-mail address, delivery address, debit/credit card number and expiry date. This allows us to process and fulfill your order and to notify you of your order status.
  • We ask for your telephone number to enable us to contact you if there is a problem with your order. In the case of international orders this number may be passed on to our couriers.
  • When you submit an order on the Website, we may ask you questions about what kind of products and services you would like to be able to buy. If you answer those questions, we may keep a record of your answers in order to help us to improve our products and services generally.
  • If you indicate on the Website that you would like us to, we may also use this information to notify you (by email or post) about important functionality changes to the website, about new Gray & Son Robemakers products, services and special offers we think you would appreciate. If you change your mind and would rather not receive this information please send an email to grayandson@btconnect.com.
  • Also, if you indicate on the Website that you would like us to, we may also use this information to notify you (by email or post) about products, services and special offers offered by our business partners that we think you would appreciate. If you change your mind and would rather not receive this information please send an email to grayandson@btconnect.com.
  • Except as indicated in this privacy policy, all other personal information that you give us through the Website is used only for the purposes of complying with contracts that you enter into via the Website and is then deleted.

2. How does Gray & Son Robemakers protect customer information?

To prevent unauthorised access as required by the UK Data Protection Act 1998, we follow strict security procedures in the storage and disclosure of information which you have given us. Our security procedures mean that we may request proof of identity before we are able to disclose personal data to you following a request from you to do so. We use a secure server by which you may place your order or access your account information.

3. What is the policy of Gray & Son Robemakers in relation to disclosing information to outside parties?

To the extent you have indicated on the Website that you would like us to, we may pass your personal information to carefully selected and trustworthy third parties so that they notify you (by email or post) about products, services and special offers offered by them that we think you would appreciate. If you change your mind and would rather not receive this information please send an email to grayandson@btconnect.com.

If you are placing an order with us in relation to graduation services, we may share some details with your university in connection with and in order to plan your graduation event.

To the extent you have indicated on the Web Site that you would like us to, we may pass your personal information to carefully selected and trustworthy third parties so that they notify you (by email or post) about products, services and special offers offered by them that we think you would appreciate. If you change your mind and would rather not receive this information please send an email to grayandson@btconnect.com.

We may disclose personal information if required to do so by law or if we believe that such action is necessary to protect and defend the rights, property or personal safety of Gray & Son Robemakers, the Web Site or its visitors.

Portions of this website use Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

This site contains links to other sites. We are not responsible for the privacy policies or the content of such sites.

We may disclose personal information if required to do so by law or if we believe that such action is necessary to protect and defend the rights, property or personal safety of Gray & Son Robemakers, the Website or its visitors.

This site contains links to other sites. We are not responsible for the privacy policies or the content of such sites.

4. What is the policy of Gray & Son Robemakers on allowing me to update, correct or delete my personally identifiable information?

At any time you may notify us of any edits, updates, corrections or deletions you would like to make to your personal identifiable information by sending an email to grayandson@btconnect.com.

5. Where is the information stored?

Information which you submit via this website is sent to a computer located in the United Kingdom. This is necessary in order to process the information and to send you the information you have requested. Information submitted by you may be transferred by us to our other offices and (in accordance with this privacy policy) to other reputable third party organisations, which may be situated outside the European Economic Area.

6. Your Consent

By using our website you consent to the collection and use of this information by Gray & Son Robemakers. If we decide to change our privacy policy, we will post these changes on this page so that you will be aware of what information we collect, how we use it and under what circumstances we disclose it in accordance with the Data Protection Act 1998. If you do not consent to any changes to our privacy policy and as a result you would like us not to use or hold your information in accordance with the revised terms, you may instruct us to delete your information by sending an e-mail to grayandson@btconnect.com.